TKTQ
1. DEPOSIT REQUIREMENT
Deposit fee is required upon making a reservation. It should be settled until the given option date by the agent. It is non-refundable. For consolidated group tour book and buy cases, full or partial payment is required before TKTQ travels can give booking confirmation.
*Partial Payment is at least 50% of the total package cost.
*Full payment is required if booking has been made less than 2 weeks before departure. For free and easy packages, customized tour package or hotel only book and buy cases, full payment is required before travel can give booking confirmation.
*Book and buy means traveler needs to guarantee the reservation first by paying partially or in full before traveler can get booking confirmation. Please take note that hotel room availability varies from time to time. As a result, TKTQ Travels cannot guarantee booking confirmation even after payment has been made. However, TKTQ Travels will exert its best to find an alternative hotel that meets your requirement, subject to ADHOC (Additional Hotel Charges), if any. Payment of deposit means that you are confirming the details of your booking and it is good as guaranteed.
2. VISA APPLICATION PROCEDURES (IF APPLICABLE)
All the documents required by Embassy must be submitted until the given option date set by the agent. In case the Embassy will require additional documents to support your visa application, the applicant must comply and immediately submit the required documents. TKTQ Travels does not and cannot guarantee visa approval. TKTQ Travels can only provide assistance in terms of submission of documents and pick up of results. Therefore, TKTQ Travels shall not be held liable for any visa denial matter. If applicant’s visa application has been denied, visa fee & visa processing fee are deemed used upon and non- refundable.
3. PAYMENT PROCEDURES
Billing Statement will be sent through fax or email. Full payment should be settled on or before the given option date by the Travel Agent. Payment can be settled directly at TKTQ Travel offices or thru any bank accounts of TKTQ Travel. CASH OR MANAGER’S CHECK PAYMENT ONLY IS ACCEPTED.
4. TICKET ISSUANCE AND FINALIZING HOTEL BOOKINGS
*Full payment is required before ticket issuance and finalization of hotel bookings.
*Failure to settle full payment on the given option date may result in the cancellation of booking unless valid and acceptable reasons are given.
5. RELEASE OF TRAVEL DOCUMENTS
Schedule of releasing of travel documents such as electronic ticket, hotel voucher, arrival instructions, travel insurance (if applicable) etc. will be set by the Travel agent.
6. AMENDMENTS IN THE TOUR PACKAGE
By nature, any form of travel requires considerable flexibility and should allow for alternatives. The itinerary sequence, mode of transport, accommodation, flight schedules, etc. is subject to change without prior notice due to local conditions.
7. BOOKING AMENDMENTS
If traveler wishes to transfer the deposit fee to other tour package or transfer the deposit fee to another person, TKTQ Travels will permit such amendments provided that:
- Ticket has not been issued yet
- If joining consolidated group tour, transfer of deposit to other tour package or destination should be done at least one month before departure date.
*If amendment is requested less than one month before departure, it is upon TKTQ Travels’ sole discretion whether to allow amendment or not. Such amendments are not allowed once booking is already finalized. Any changes made are subject to amendment fees and or cancellation charges.
8. IMMIGRATION
For international flights, please take note of the following details:
Guests who do not pass the immigration clearance requirement, may not refund any unused part of the trip.
