Delivery & Fulfillment Policy

At TKTQ Travels, we take pride in delivering exceptional travel services and ensuring a seamless experience for our customers. This Delivery/Fulfillment Policy outlines how we provide and fulfill our travel services in compliance with Philippine laws and regulations.

1. Travel Documents and Information
   • After booking and full payment, we will prepare your travel documents, including e-tickets, vouchers, itineraries, and any other necessary information via email.
   • It is your responsibility to ensure that the information provided during the booking process (e.g., names, contact details, travel dates) is accurate and up-to-date.
2. Delivery Timelines
   • Your travel documents will be sent to you electronically before your scheduled departure date.
   • In cases where physical documents are required (e.g., visa application forms, etc.), we will make arrangements for secure delivery or pick-up at our office or a designated location.
3. Travel Services and Fulfillment
   • TKTQ Travels will coordinate with our trusted partners (e.g., airlines, hotels, tour operators, transportation providers, etc.) to ensure the timely and proper fulfillment of your booked travel services.
   • Any changes or updates to your travel arrangements will be communicated to you promptly via email.
4. Customer Responsibilities
   • It is your responsibility to review all travel documents and information carefully upon receipt and notify us immediately of any discrepancies or errors.
   • You must ensure that you have all necessary travel documents (e.g., passports, visas) and meet the entry requirements for your destination(s).
   • TKTQ Travels is not responsible for any delays, cancellations, or issues arising from incomplete or inaccurate information provided by you during the booking process.
5.  Force Majeure
   • In cases of force majeure (e.g., natural disasters, civil unrest, pandemics) that may affect the delivery or fulfillment of our travel services, TKTQ Travels will make reasonable efforts to provide alternative arrangements or refunds, as applicable, in accordance with Philippine laws and regulations.
6.  Customer Support
   • Our dedicated customer support team is available to assist you with any questions or concerns regarding the delivery or fulfillment of your travel services.
   • You can reach us via the following:
     1. Email: inquiry@tktqtravels.com
     2. Landline: +63285385043
     3. Mobile: +639171024507

By booking with TKTQ Travels, you agree to our Delivery/Fulfillment Policy and terms and conditions. We reserve the right to modify or update this policy at any time.